Leveraging Comments in ConnectSx
- Brendan Sweeney
Last Updated 12/13/23
One of the helpful features you’ll find as a constant throughout ConnectSx is the ability to leave comments. Comment on Events, Transfers, Requests, Devices, etc. If you want to comment, you probably can. This article helps to understand some of the ways you can leverage comments for your business.
Get Notified about a Comment on an Event/Add Notification Recipients (Be a ‘Watcher’)
Use @Mentions in your Comments
Using the Messaging Widget to watch Event Comments
Leave a Comment
Leave comments on a page to record important information, status updates, or communicate with your team mates in-context of the situation you’re referencing (i.e. a case, transfer, request, etc.).
Locate the page you’d like to leave a comment on
Scroll down to the comment section
Click “Leave Comment”
Type out your comment
Click “Save”
Get Notified about a Comment on an Event/Add Notification Recipients
You may add users from your organization to the list of users who will receive notifications every time a comment is left on a given Event, essentially making them a ‘Watcher’ on that Event. To do this:
Navigate to the Event you’d like to leave a comment on
Scroll down to the comment section
In the area labeled “Comment Recipients” use the drop down menu to select users from your organization
Each of these users will receive a notification any time a comment is added to this page.
Use @Mentions in your Comments
You may use @mentions to automatically notify a particular person in your organization and draw their attention to your specific comment. To utilize this feature, check it out here.