Except on only the rarest occasions, no inventory data is ever deleted from your ConnectSx account. Instead, when your inventory is used or otherwise manually deactivated it becomes “Inactive”. This means that you can always go back and look up a device, its detail, and transaction history. In the article that follows we detail what you can do with your inactive inventory. Inactive inventory can no longer be used or transferred - for all intents and purposes it is frozen.
As a Result of being marked used in a Closed Event (single-use items)
When an item is manually deactivated
The only situation when a device may be reactivated is when an event is reopened. If the device is removed from the case and given a status of “unused” it will remain active.
In no other situation can a device be reactivated. If devices are deactivated in error they will need to be recreated in the system.
Navigate to the inventory screen in the console and check the last box in the filters pane for deactivated inventory
Most options and functions are disabled for inactive inventory with a few caveats
You may add Tags to inactive inventory to make the inventory easier to find for the future
You may add Notes to inactive inventory to record any relevant information after it is deactivated
