{"xsrfToken":"b064d3a53977ded470656835d38263514c9fbe4f_lout","branding":{"id":"1","key":"cs","name":"ConnectSx Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0075a6","headerLinkHoverBGColor":"#0075a6","headerBadgeColor":"#0075a6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/82e2abe7-4ce2-43f1-ac12-68514efbd3e0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNmJlMTZhMi1lZjg0LTRjYzItOGE1YS00NTdhYjAxZmFmOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgyZTJhYmU3LTRjZTItNDNmMS1hYzEyLTY4NTE0ZWZiZDNlMCI6WyJyZWFkIl19LCJleHAiOjE3MzIxOTQ2NDAsIm5iZiI6MTczMjE5NDA0MH0.8mBwDMO3AP8EfjZk08Sadzbyd6FPqrSHNFMPL-GWUNM&client=16be16a2-ef84-4cc2-8a5a-457ab01faf94&mode=fit","logoId":"82e2abe7-4ce2-43f1-ac12-68514efbd3e0","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ConnectSx Help Center","sharedPortalName":"ConnectSx Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ConnectSx Help Center","sharedPortalName":"ConnectSx Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#722467","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/92c3b6b5-b219-4b09-a841-af8e797e01ad/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNmJlMTZhMi1lZjg0LTRjYzItOGE1YS00NTdhYjAxZmFmOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkyYzNiNmI1LWIyMTktNGIwOS1hODQxLWFmOGU3OTdlMDFhZCI6WyJyZWFkIl19LCJleHAiOjE3MzIxOTQ2NDAsIm5iZiI6MTczMjE5NDA0MH0.F5rXMJ8_J8s1mhxDvbKEraf3t34MXvhlEJVT7_Z6sHE&client=16be16a2-ef84-4cc2-8a5a-457ab01faf94&height=300&mode=fit","bannerMediaApiFileId":"92c3b6b5-b219-4b09-a841-af8e797e01ad","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"cs","projectId":10319,"serviceDeskId":1,"name":"ConnectSx Customer Support","description":"<p>Welcome! You can raise a ConnectSx Customer Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about your licensing options or billing details.</p>","icon":11017,"iconUrl":"https://connectsx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11017","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11000,"iconUrl":"https://connectsx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11000","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11025,"iconUrl":"https://connectsx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11025","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11010,"iconUrl":"https://connectsx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11010","groups":[1],"key":""},{"id":"10","name":"Request Operations Admin Promotion to Primary Admin","descriptionHtml":"<p>Please fill out the fields below so we can process your request. You may submit 3 Operational Admin users for promotion per form submission.</p>","callToAction":"Request Operations Admin Promotion to Primary Admin","introHtml":"<p>Use this request type when you need to update a user role from Operational Admin to Primary Admin. You may request the promotion of 3 Operational Admin users per form submission.</p>","icon":11121,"iconUrl":"https://connectsx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11121","groups":[1],"key":""},{"id":"9","name":"Schedule ConnectSx Training","descriptionHtml":"","callToAction":"Schedule ConnectSx Training","introHtml":"","icon":11014,"iconUrl":"https://connectsx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11014","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11045,"iconUrl":"https://connectsx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11045","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11032,"iconUrl":"https://connectsx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help importing data, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11006,"iconUrl":"https://connectsx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11026,"iconUrl":"https://connectsx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11026","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10,9,2,1,3,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e00cf7a5-ccbe-381c-b67c-118daf086bf1","appLinkName":"System Confluence","appLinkUrl":"https://connectsx.atlassian.net/wiki","spaceKey":"CS1","spaceName":"ConnectSx Customer Support","spaceUrl":"https://connectsx.atlassian.net/wiki/spaces/CS1","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://connectsx.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNmJlMTZhMi1lZjg0LTRjYzItOGE1YS00NTdhYjAxZmFmOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDMxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzIxOTUyNDAsIm5iZiI6MTczMjE5NDA0MH0.P4FhQg_nqDC6UfPl4EX64Ou_TFRLP3HQgOp1002rUmU","targetCollection":"upload-project-10319","endpointUrl":"https://api.media.atlassian.com","clientId":"16be16a2-ef84-4cc2-8a5a-457ab01faf94","tokenDurationInMins":20}},"kbPage":{"id":2341503036,"title":"Print a Packing Slip noting the items that were not fulfilled from a request","url":"https://connectsx.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/2341503036","space":{"key":"CS1","name":"ConnectSx Customer Support","id":710017107},"serviceDeskIds":[1],"appLinkId":"e00cf7a5-ccbe-381c-b67c-118daf086bf1","idInString":"2341503036","projects":[{"projectId":10319,"serviceDeskId":1,"portalId":1}]}}